Privacy Policy

Effective date: September 8, 2026
Last updated: September 8, 2026

FRANSiS™ ("FRANSiS", "we", "us") provides an AI-powered two-way SMS communication platform used by nonprofits, healthcare organizations, educational institutions, and government agencies. This policy explains what we collect, why, and what choices you have.

If you are an individual who received a text message from an organization that uses FRANSiS, please read Section 8 — If you received a text message first.

1. Who we are

FRANSiS™
Website: www.fransis.ai
Contact: hello@fransis.ai

2. Information we collect

Information you give us

Contact details you submit through forms on this site: name, email address, phone number, organization name, role, and anything you type into a message field.
Information you provide when you book a call or request a demonstration.
Correspondence you send us by email.

Information collected automatically when you visit this site

IP address, browser type, device type, operating system, referring page, pages viewed, and time spent, collected through Google Analytics and Google Tag Manager.
Cookies and similar technologies (see Section 6).

Information our customers process through the platform
When an organization uses FRANSiS to communicate with its own contacts, that organization decides what data enters the platform. This typically includes recipient phone numbers, message content, and delivery status. In that relationship the customer is the data controller and FRANSiS is the processor acting on their instructions.

3. How we use information

To respond to enquiries and provide the information you request.
To provide, operate, secure, and improve the platform.
To send service communications about your account.
To meet legal, regulatory, and contractual obligations, including telecommunications rules.
To detect and prevent fraud, abuse, and security incidents.

We do not sell personal information. We do not share mobile phone numbers or SMS opt-in data with third parties for their own marketing purposes.

4. Legal bases

Where the GDPR or similar law applies, we rely on: performance of a contract; our legitimate interests in operating and securing the service; your consent, where required, including for non-essential cookies and marketing messages; and compliance with legal obligations.

5. Sharing

We share information only with:

Service providers who host, secure, analyze, or support the platform, under contract and only for those purposes. These include cloud hosting, analytics, email delivery, and telecommunications carriers required to transmit messages.
Professional advisers such as auditors and lawyers, where necessary.
Authorities, where we are legally required to do so or to protect rights and safety.
A successor entity, in the event of a merger, acquisition, or sale of assets.

6. Cookies and analytics

We use cookies and similar technologies for essential site function, to remember preferences, and to measure usage. Analytics is provided by Google Analytics 4 via Google Tag Manager. You can control cookies through your browser settings. Blocking non-essential cookies will not prevent you from using the site.

7. Health information

Where FRANSiS processes protected health information on behalf of a covered entity or business associate under HIPAA, we do so under a Business Associate Agreement. Our obligations in that context are governed by that agreement, and it takes precedence over this policy for that data.

8. If you received a text message

Organizations using FRANSiS obtain their own consent from the people they message, and are responsible for the content they send.

To stop messages, reply STOP to any message. You will be unsubscribed and will receive a single confirmation.
For help, reply HELP, or contact the organization that messaged you directly.
Message and data rates may apply. Message frequency varies by organization.
We do not share your mobile number or your opt-in with third parties for marketing.

If you want your information removed and you are unsure which organization contacted you, email hello@fransis.ai and we will help identify the sender and route your request.

9. Retention

We keep enquiry and account information for as long as needed to provide the service and to meet legal, tax, and regulatory requirements, then delete or anonymize it. Data processed on behalf of a customer is retained according to that customer's instructions and contract.

10. Security

We use encryption in transit and at rest, role-based access controls, least-privilege access, and audit logging. No system is perfectly secure, but we work to protect information appropriately for its sensitivity.

11. Your rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information, to object to certain processing, and to withdraw consent. California residents have rights under the CCPA/CPRA including the right to know, delete, correct, and to opt out of sale or sharing — note that we do not sell or share personal information as those terms are defined.

To exercise any right, email hello@fransis.ai. We will verify your request and respond within the time the applicable law requires. You will not be treated differently for exercising a right.

If FRANSiS processes your data on behalf of an organization, we will refer your request to that organization, which controls the data.

12. International transfers

We are based in the United States and process information there. Where information is transferred from another country, we use appropriate safeguards required by applicable law.

13. Children

The service is not directed to children under 13, and we do not knowingly collect their personal information. Where an educational customer uses the platform to communicate about students, that customer is responsible for the consents required under FERPA and applicable state law.

14. Changes

We will update this page when our practices change and revise the "last updated" date. Material changes will be communicated to customers directly.

15. Contact

Questions, requests, or complaints: hello@fransis.ai